Shipping & Return

Shipping Policy

Thank you for shopping with us!

We are committed to delivering your hair care products in a timely and efficient manner.

Below are the details of our shipping policy:

Processing Time: Orders are typically processed within 1-2 business days.

Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods: We offer standard shipping via UPS, USPS, FedEx and expedited shipping options at checkout.

Shipping rates are calculated based on the weight of the items and delivery location.

Delivery Time: Standard shipping usually takes 3-7 business days, while expedited shipping can take 1-3 business days.

Shipping Restrictions: We currently only ship within the United States. International shipping is not available at this time.

Order Tracking: Once your order has shipped, you will receive a tracking number via email so you can track the status of your delivery.

Return Policy

We want you to be completely satisfied with your purchase! If for any reason you are not happy with your order, we are here to help.

Please review our return policy below:

Eligibility for Returns: Returns are accepted within 30 days of receiving your order. To qualify for a return, the product must be unused and in its original packaging.

Non-Returnable Items: Certain products, such as opened or used hair care items, are non-returnable for hygiene reasons.

Return Process: To initiate a return, please contact our customer service team at collazencare@gmail.com with your order number and reason for the return.

Once your return is approved, we will provide you with instructions for returning the item.

Refunds: After we receive your returned item, we will process your refund to the original payment method within 7-10 business days. Please note that shipping fees are non-refundable.

Exchanges: We do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order for the desired product.

If you have any questions or need assistance, feel free to contact our customer service team. We are always here.